Policies and Forms

Participant Handbook

Hand in Hand Support Coordination Participant Handbook is a good reference guide to better understand our provided services and service delivery guides. 

Service and Delivery

The Participant service delivery policy applies to all staff working across all services delivery types which involves work with individuals and families.

Positive Care Environment

Hand in Hand Support Coordination is committed to providing high quality, responsive, client focused care to all people, in its services with a focus on care, quality, innovation and excellence. 

Specialist Support Coordination Policy

To describe the support coordination process, both standard and specialist, including complexity and risk management in participant lives. 

Guide About the NDIS - Easy English

This is about the NDIS and You. 

Collaboration Policy

Hand in Hand Support Coordination’s aim is to work with participants, families, advocates, communities and other providers to achieve the best outcome for the participant. This communication will allow all parties to share ideas and knowledge to ensure that the supports are relevant, appropriate and in line with the service agreement.

Privacy Policy

Hand in Hand Home and Community Care (VIC) is committed to providing quality services and your right to privacy and confidentiality will be recognised, respected, and protected in all aspects of your contact with us. This statement outlines our ongoing obligations to you in respect to how we manage your Personal Information.

Conflict of Interest Policy

This policy outlines the process Hand in Hand Support Coordination must take in managing any perceived or actual conflicts of interest in relation to the contracting and delivery of supports to participants of the NDIS Commission (NDIS).

Choice and Control

The purpose of this policy on decision making and choice is to promote individual rights to freedom of expression, self-determination, decision-making and the achievement of positive outcomes for individuals living with Disability and related conditions and their families. 

Complaints and Compliments

Hand in Hand Support Coordination aims to provide a quality service and values your feedback to assist in improving the way we work.

Incident Policy

This guideline is intended to provide a framework and procedures for reporting, responding and managing to the critical and reportable incidents arising in the context of Hand in Hand Support Coordination NDIS supports or services. 

Participant Intake/ Referral Form

We will need this information from you to start our working relationship.