Participant Stories

We are proud to support Victoria-based NDIS participants in achieving their personal goals and enhancing their quality of life. From living independently for the first time to accessing Core and Capacity Building supports, here are some of their inspiring stories.

Participant Journeys with Hand in Hand Support Coordination

Each of our participants has a unique story, full of challenges, resilience, and progress. At Hand in Hand Support Coordination, we take pride in supporting individuals with diverse needs as they navigate their NDIS plans and achieve their personal goals. Whether it’s finding suitable housing, accessing necessary support, or fostering independence, these stories showcase the positive impact of our support coordination and the strength of our participants.

V. M. is an energetic and profoundly motivated individual.

V.M. lives with Sjogen's Syndrome, PTSD, Depression, Anxiety, and other physical disabilities. V.M. 's spirit over-performs their physical abilities from time to time, and due to an unfortunate change of life circumstances, V.M. had to lean on Hand in Hand Support Coordination to find the best housing option. V.M. was the driving force throughout the relocation process, and our  Hand in Hand Support Coordination support successfully negotiated relocation and secured the required Housing Support Services NDIS funding to ensure their everyday needs were continually met. We look forward to the next chapter of our story together.

J. R. development beyond anyone's expectations 

J.R. lives with Autism and other Mental Health disabilities. J.R. arrived to us with a complicated caseload. With the support of their guardian, Hand in Hand Support Coordination was able to secure the appropriate SDA and SIL funding and arranged appropriately skilled Core and C.B. providers to support their disability needs and assure the quality of life this young individual deserves. J.R. is enjoying a supported, independent life. J.R. is learning life skills, which J.R. is putting to good use daily. Seeing this young individual develop beyond anyone's expectations is our joy!

J. K. is the representation of straight in our organisation 

J.K. lives with Complex Post Traumatic Stress Disorder (PTSD), depression, and panic disorder. As a formal professional, J.K. has an excellent knowledge of systems and contracted Hand in Hand Support Coordination to guide them through the NDIS scheme. J.K. has leaned on Hand in Hand Support Coordination to find Core and Capacity Building providers and represent J.K. in implementing their NDIS plan. J.K. found a highly supportive and knowledgeable Support Coordinator with whom they are comfortable with. J.K.'s assisting dog is with them during the day and helps them manage the participant's everyday symptoms.

M.C. a challenging case for some 

M.C.was referred to Hand in Hand Support Coordination by the Office of the Public Advocate, Advocacy program. M.C. lives with Intellectual disability, Somatisation disorder, Anxiety, depression, and reduced vision. Hand in Hand Support Coordination assisted M.C. in finding their best Disability housing location and core provider and secured appropriate funding to meet M.C.'s everyday SIL needs. Quality of care and care hours delivery was essential for this participant, and Hand in Hand Support Coordination successfully negotiated all parts of NDIS care contracts. Due to M.C. 's disabilities, their Hand in Hand VIC support coordinator assists with both Medicare and NDIS-funded care needs. After the participant completed the Advocacy program, Hand in Hand VIC continued to help them live with minimal representation and supports the participant's choice and control in their everyday life.

S. V. and her family had a challenging road 

S.V. lives with Bipolar disorder, PTSD, and Anxiety. Due to S.V's disability, this case is highly complex and changing. S.V's Hand in Hand Support Coordination works closely with the participant and appointed family members to guarantee all Core and Capacity Building providers match their changing needs. Hand in Hand Support Coordination also works with S.V. to create, manage and implement the Housing Support Services NDIS system.

T. W. is a gentle individual with decades in the public health care system

T.W. lives with Schizophrenia and other mental and physical health disabilities.Hand in Hand Support Coordination helped T.W. secure their rental apartment and implement a Core funded provider to assist the participant's everyday needs. T.W's Hand in Hand Support Coordination also assisted them in creating and securing Housing Support Services funding to keep their dream alive. We wish the best for T.W., and the Hand in Hand Support Coordination team is exceptionally proud to be part of this housing dream come true.

What Sets Us Apart

At Hand in Hand, we are committed to helping you access the providers, services, and supports that empower you to achieve your goals. Our approach is designed to ensure a seamless and personalised experience.

"Hand in Hand Support Coordination is a great service provider and highly recommend them to everyone."

★★★★★
— Viven, NDIS Participant, Dandenong

"Hand in Hand Support Coordination gets results and makes seemingly impossible changes happen. I know that even the most difficult situations will not worry you. You are also a pleasure to work with at all times."

★★★★★
— 2023 Participant Satisfaction Survey Feedback

"Able to have open communication with my coordinator, discuss issues and concerns, and ask any questions."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

"Hand in Hand Support Coordination explains any details well, and information on what is going to be next is concise."

★★★★★
— 2023 Participant Satisfaction Survey Feedback

"I enjoy the approachable and efficient service delivery."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

"This provider has a great knowledge about NDIS (services, legislation, processes, programs) and skills to use this knowledge in favour of the client."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

Our Process

At Hand in Hand, we are committed to helping you access the providers, services, and supports that empower you to achieve your goals. Our approach is designed to ensure a seamless and personalised experience.


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Free Consultation

Start your journey with a free, no-obligation consultation where we take the time to listen and understand your unique needs.


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Personalised 1-on-1 Approach

Your goals and needs are unique, and so is our approach. We create tailored support plans designed specifically for you.


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We Find the Right Fit

Building trusted, comfortable connections is our priority. We match you with a support coordinator who truly understands and supports you.