Reliable NDIS Support Coordination in Melbourne

Individuals with complex needs often face significant barriers to support. Our support coordination services focus on reducing complexity and overcoming obstacles in plan implementation. 

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What is Support Coordination?

Support coordination is an NDIS (National Disability Insurance Scheme) service designed to help participants navigate the complexities of their NDIS plans and access the support they need. This service involves connecting individuals with a variety of providers, managing funding, and ensuring that participants have the resources they need to achieve their personal goals. Support coordinators assist with finding the right providers, understanding and managing NDIS budgets, and advocating on behalf of participants to ensure their needs are met.

We Help You Find the Right Choice

At Hand in Hand Support Coordination, our team of registered NDIS Support Coordinators understands the unique challenges faced by individuals with mental health needs, providing personalised plans that prioritise your goals and stay within your funding requirements. With a strong network of industry connections and a participant-first approach, Hand in Hand Support Coordination offers the reliable, compassionate support you can trust. We take the time to understand what matters most to you, building tailored solutions that help you achieve your aspirations. 

Level 3: Specialist Support Coordination

Specialist Support Coordination, is a higher level of support coordination provided under the NDIS for participants with complex needs or challenging circumstances. Unlike standard support coordination, Specialist Support Coordination is designed to manage complex situations, where participants face significant barriers to implementing their NDIS plan effectively, due to factors such as complex health needs, multiple disabilities, or challenging personal situations.

What To Expect

Our experienced team works closely with you to:

  • Connect you with the most suitable service providers tailored to your needs.
  • Simplify the negotiation process with service providers, minimising stress and complexity.
  • Enhance your opportunities for active participation within your community.
  • Ensure that your supports fulfil their legal and contractual obligations.
  • Guide you towards greater independence, empowering you to self-direct your services and supports over time.
  • Address any issues with your supports, should they arise, ensuring you have peace of mind.
  • Provide comprehensive reports to the NDIA, so you can focus on living the life you want.


Find out if we are a good fit for your care needs.

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Level 2: Coordination of Support

Coordination of Support is a service within the NDIS designed to help participants build the skills they need to understand, implement, and make the most of their NDIS plan. This service is ideal for participants who require assistance navigating their NDIS plan but do not face the same level of complexity as those needing Specialist Support Coordination. This service is all about enabling participants to take control of their supports, understand their choices, and feel confident in managing their NDIS journey.

How We Support You

Some Support Coordination functions we can help you with:

  • Interpreting and understanding your NDIS Plan.
  • Connecting you with the right support and services.
  • Establishing and managing your chosen supports.
  • Providing coaching and reflecting on your progress together.
  • Offering targeted support coordination tailored to your specific needs and goals.
  • Developing crisis planning strategies for prevention, mitigation, and action.
  • Building your capacity and resilience to manage and direct your services independently.
  • Assisting with reporting requirements for the NDIA.


See if we are the right choice for your care needs.

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Our Positive Behaviour Support Approach

Positive Behaviour Support is an evidence-based approach with a primary goal of increasing a person’s quality of life and a secondary goal of decreasing the frequency and severity of their challenging behaviours.


Our approach is a comprehensive assessment, planning and intervention that focuses on addressing the person’s needs, their home environment and overall quality of life. Positive Behaviour Support is about working with families and carers to develop a shared understanding of why the person has a need to engage in challenging behaviour.

As Support Coordinators, some of the ways we can assist include:

  • helping the participant understand their daily life using clearer ways of communicating with them, such as introducing a picture schedule
  • changing the environment to make where they live and work better for him/ her (such as reducing high noise levels)
  • improving the person’s lifestyle so they have more interesting and enjoyable activities to keep them involved and connected with their community, such as helping the person gain employment and supporting recreational or other activities of interest
  • change the environment so the person is involved in meaningful and positive relationships with other

Key Components of Our Positive Behaviour Support Approach

  • Person-centred approach
  • Inclusion of relevant stakeholders
  • Assessment-based intervention
  • Assist in the creation and following of a Behaviour support plan
  • Reduction in aversive or punishment approaches
  • Skill building
  • Staff development
  • Environmental re-design
  • Systems change


Learn more about how we can assist you.

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Housing Support Services by Hand in Hand Support Coordination

Hand in Hand Support Coordination guides you through the Housing Support Services process, from initial application to securing and implementing your Housing Support Services arrangement. 

Our support includes:

Exploration & Design:  Completing necessary forms and assessments for NDIA approval.

Proposal Development:  Creating and submitting your Housing Support Services Proposal.

Implementation: Supporting approved Housing Support Services with tailored living options such as host arrangements, housemates/co-residents, mentors, or personal rentals.


Some of the ways we can assist include:

  • Comprehensive participant onboarding and documentation
  • Guidance through NDIA processes and requirements
  • Developing support plans tailored to your unique needs
  • Facilitating secure data management and authorised access


Key Components of Our Housing Support Services

  • Person-centred, holistic approach
  • Collaboration with families and support networks
  • Transparent, unbiased service delivery
  • Consistent and reliable follow-up throughout the process


Choose Hand in Hand Support Coordination for impartial, participant-focused support. We work closely with you and your support network to find the right living arrangement and plan for your future.

What Sets Us Apart

At Hand in Hand, we are committed to helping you access the providers, services, and supports that empower you to achieve your goals. Our approach is designed to ensure a seamless and personalised experience.

"Hand in Hand Support Coordination is a great service provider and highly recommend them to everyone."

★★★★★
— Viven, NDIS Participant, Dandenong

"Hand in Hand Support Coordination gets results and makes seemingly impossible changes happen. I know that even the most difficult situations will not worry you. You are also a pleasure to work with at all times."

★★★★★
— 2023 Participant Satisfaction Survey Feedback

"Able to have open communication with my coordinator, discuss issues and concerns, and ask any questions."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

"Hand in Hand Support Coordination explains any details well, and information on what is going to be next is concise."

★★★★★
— 2023 Participant Satisfaction Survey Feedback

"I enjoy the approachable and efficient service delivery."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

"This provider has a great knowledge about NDIS (services, legislation, processes, programs) and skills to use this knowledge in favour of the client."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

Our Process

At Hand in Hand, we are committed to helping you access the providers, services, and supports that empower you to achieve your goals. Our approach is designed to ensure a seamless and personalised experience.

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Free Consultation

Start your journey with a free, no-obligation consultation where we take the time to listen and understand your unique needs.

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Personalised 1-on-1 Approach

Your goals and needs are unique, and so is our approach. We create tailored support plans designed specifically for you.

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We Find the Right Fit

Building trusted, comfortable connections is our priority. We match you with a support coordinator who truly understands and supports you.