Who We Are

Our experienced team is here to help you find the best care fit. We are committed to making lives better by assisting people to remain in the comfort and familiarity of their own living space.

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What is Support Coordination?

We are an independent and fully audited NDIS-compliant business supporting participants across Melbourne and Victoria. We incorporate a holistic and therapeutic approach to all services we deliver and those we support. We believe everyone deserves the best chance and quality of life and are committed to making that a reality.

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Support for NDIS Participants

Hand in Hand Support Coordination offers a range of support coordination services, including Level 3 Specialist Support Coordination for complex needs, Level 2 Coordination of Support for building strong networks, Housing Support Services for tailored living arrangements, and Positive Behaviour Support to enhance quality of life and reduce challenging behaviours.


Please book an appointment to arrange our first assessment to see if we are the right choice for your care needs

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Support for Providers

At Hand in Hand Support Coordination, we not only offer comprehensive support coordination but also a specialised brokerage service to assist NDIS Support Coordinators in delivering seamless and compliant services. Our brokerage service is designed to help unregistered Support Coordination organisations maintain compliance and meet NDIS standards, ensuring participants receive consistent, reliable care. By partnering with us, organisations benefit from expert guidance in participant onboarding, data management, registration audits, and NDIA fund claims processing.


This commitment to high-quality service, combined with our holistic approach, positions  Hand in Hand Support Coordination as a trusted leader in NDIS support across Victoria.

Katalin - Our Founder and Leader

Katalin leads the HiH VIC team. Before establishing Hand in Hand Support Coordination in 2019, Katalin worked in crisis care settings and as a disability support worker. She has supported people with complex support needs and trauma backgrounds as a support worker and coordinator. Katalin takes a holistic approach and reflects on her client's lived experiences to ensure support is delivered appropriately.


Katalin completed her Graduate Certificate in Disability Studies via Griffith University and a Positive Behaviour Support training via Monash University. She also holds a Bachelor of Commerce (Business Operation Management) from Charles Sturt University. Katalin is an active member of the NDIS domain and attends several NDIS and NDIA-organised conferences a year. 


Katalin has diverse experience, from arranging general day-to-day services and therapy to handling critical crises. She has had the pleasure of supporting people with different needs that are physical, intellectual, and/or psychosocial, which has allowed her to maintain a diverse knowledge base. 


Supporting people with multiple diagnoses is familiar to her. She works well when numerous stakeholders or government departments require coordination to deliver support. This may include Health/Mental Health, Communities, Justice, or Education departments. Katalin holds a particular interest in supporting participants in complex housing challenges.


Katalin's client's preferences and goals are a priority to her. Her lived experiences and her passion for supporting participants with disabilities define her service delivery. She will always aim to deliver consistent, timely, and tailored support.

Areas Of Expertise

At Hand in Hand Support Coordination, we provide tailored support coordination services to meet the unique needs of individuals with various disabilities. We specialise in assisting those with complex needs, whether physical, intellectual, or psychosocial, as well as individuals with multiple diagnoses and trauma backgrounds, ensuring their distinct support requirements are understood and met. 

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PTSD (Post-Traumatic Stress Disorder) 

A mental health condition triggered by experiencing or witnessing a traumatic event. Symptoms can include flashbacks, severe anxiety, and uncontrollable thoughts, impacting the ability to function daily.

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Depression

A mood disorder characterised by persistent feelings of sadness, loss of interest, and fatigue. It can affect every aspect of life, making support essential for managing symptoms and maintaining well-being.

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Anxiety Disorders 

A group of mental health conditions involving excessive fear or worry that can interfere with daily activities. This includes general anxiety, panic disorder, and social anxiety, requiring coordinated support to manage effectively.

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Autism Spectrum Disorder (ASD)

A developmental disorder that impacts communication and behaviour. Individuals with ASD may require specialised assistance to develop life skills, build social connections, and increase independence.

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Complex PTSD 

A severe form of PTSD that includes additional symptoms such as emotional dysregulation, difficulty maintaining relationships, and negative self-perception. It often requires in-depth support and consistent care.

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Panic Disorder

An anxiety disorder marked by unexpected and repeated episodes of intense fear, accompanied by physical symptoms like heart palpitations and shortness of breath.

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Schizophrenia

A complex mental disorder that affects a person’s ability to think clearly, manage emotions, and interact with others. Symptoms can include delusions, hallucinations, and impaired functioning, requiring a well-rounded support approach.

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Intellectual Disability 

A condition characterised by limitations in intellectual functioning and adaptive behaviour, impacting skills such as communication and self-care. Tailored support helps individuals live independently and thrive in their community.

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Sjogren’s Syndrome 

An autoimmune disorder that affects the body’s moisture-producing glands, causing symptoms like dry eyes and mouth, joint pain, and fatigue. It can impact daily activities and require comprehensive support for a better quality of life.

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Bipolar Disorder 

A mental health condition that causes extreme mood swings, including emotional highs (mania) and lows (depression). Effective support helps manage mood changes and ensures stability.

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Somatisation Disorder

A condition where a person experiences physical symptoms without a clear medical cause, often linked to psychological factors. Support is essential to manage symptoms and maintain a balanced life.

What Sets Us Apart

At Hand in Hand, we are committed to helping you access the providers, services, and supports that empower you to achieve your goals. Our approach is designed to ensure a seamless and personalised experience.

"Hand in Hand Support Coordination is a great service provider and highly recommend them to everyone."

★★★★★
— Viven, NDIS Participant, Dandenong

"Hand in Hand Support Coordination gets results and makes seemingly impossible changes happen. I know that even the most difficult situations will not worry you. You are also a pleasure to work with at all times."

★★★★★
— 2023 Participant Satisfaction Survey Feedback

"Able to have open communication with my coordinator, discuss issues and concerns, and ask any questions."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

"Hand in Hand Support Coordination explains any details well, and information on what is going to be next is concise."

★★★★★
— 2023 Participant Satisfaction Survey Feedback

"I enjoy the approachable and efficient service delivery."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

"This provider has a great knowledge about NDIS (services, legislation, processes, programs) and skills to use this knowledge in favour of the client."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

Our Process

At Hand in Hand, we are committed to helping you access the providers, services, and supports that empower you to achieve your goals. Our approach is designed to ensure a seamless and personalised experience.

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Free Consultation

Start your journey with a free, no-obligation consultation where we take the time to listen and understand your unique needs.

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Personalised 1-on-1 Approach

Your goals and needs are unique, and so is our approach. We create tailored support plans designed specifically for you.

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We Find the Right Fit

Building trusted, comfortable connections is our priority. We match you with a support coordinator who truly understands and supports you.