Support Coordination Brokerage Services

We are your partner in delivering seamless, compliant, participant-first NDIS Support Coordination.

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Empowering NDIS Support Coordinators with Comprehensive Solutions

At Hand in Hand Support Coordination, we provide a specialised brokerage service designed to empower NDIS Support Coordinators to deliver exceptional, compliant, and efficient services. Our ecosystem of tools for support coordinators, expert guidance, and dedicated support at every stage work seamlessly to help you thrive in today’s evolving NDIS landscape.

What Is Support Coordination Brokerage

We handle the behind-the-scenes complexities, allowing you to focus on what matters most: supporting participants to achieve their goals.

Find out if we are a good fit for your needs

Support Coordination Brokerage is a comprehensive service that supports NDIS Support Coordinators—registered or unregistered—in providing compliant, participant-focused coordination. By partnering with us, you gain access to an integrated system of resources and tools, including:

  • Ongoing training led by senior practitioners
  • Participant onboarding and safety protocols

Ensuring Continuity and Compliance

Navigating the complexities of the NDIS requires expertise, reliability, and a commitment to compliance. As a licensed, registered NDIS Support Coordination provider, we extend our services to support unregistered organisations in:



  • Meeting and maintaining NDIS registration standards
  • Providing compliant, safe, and reliable coordination services
  • Building lasting, positive participant relationships


Our brokerage services span Greater Melbourne, helping NDIS participants and providers stay connected and supported without interruptions.

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Expert Support for Your Coordination Needs

With a dedicated team of experienced professionals, we ensure every aspect of your work is supported. Our offerings include:

  • Onboarding Documentation: We provide comprehensive participant onboarding documents to ensure a smooth start.
  • Data Management: Secure storage and authorised access to participant data.
  • Audit and Compliance Support: Assistance with NDIS registration audits and compliance reviews.
  • Financial Administration: Accurate NDIA claims and fund management, reducing administrative burdens.
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Why Partner With Hand in Hand?

When you partner with us, you gain immediate access to:

  1. NDIS Compliance Across All Levels: Support Coordination Levels 1, 2, and 3, including participants with complex needs such as mental health, bipolar disorder, psychiatric conditions, and Supported Independent Living (SIL).
  2. Flexible, Reliable Support: A participant-first approach prioritising relationships, trust, and outcomes.
  3. Ongoing Development: Monthly meetings, mentoring, and training to help you succeed and grow as a Support Coordinator.
  4. Industry-Leading Brokerage Fees: Transparent pricing tailored to your income category ensures affordability and value.
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Who Can Benefit From Our Brokerage Services?

Our brokerage services are perfect for:

  • New Support Coordinators: We provide the tools, training, and guidance to help you succeed in your new role.
  • Passionate Support Workers: Transition into Support Coordination with confidence and the right resources.
  • Experienced Coordinators Seeking Growth: Enhance your services with better tools, training, and participant-first practices.
  • Coordinators Supporting Complex Participants: Level 3 support for participants with mental health challenges, SIL, and more.

Frequently Asked Questions

  • What do I need to start as a Support Coordinator?

    You will need:

    • An ABN (Australian Business Number)
    • DSC Training (available through a third party)
    • Your own Public Liability Insurance

  • What resources are included in your services?

    You’ll receive:

    • A robust CRM system with all templates, contracts, and service agreements for compliance.
    • Real-time invoicing and finance management tools.
    • Continuous support from senior practitioners and access to ongoing training.
    • Monthly meetings to stay aligned and improve performance.

  • What are your fees?

    Our brokerage fees are industry-leading and tailored to fit your income category, ensuring they’re fair, transparent, and in your favour.

Ready to Elevate Your Support Coordination?

Whether new to Support Coordination or looking to enhance your services, Hand in Hand is your trusted partner. We help you navigate the complexities of the NDIS while providing a participant-first experience. Contact us today to explore our brokerage services and join a network dedicated to making a difference.