Who Needs Level 3 Specialist Support Coordination?

Hand in Hand Support Coordination • January 26, 2025

Level 3 Specialist Support Coordination is a beacon of hope for participants and their caregivers. It relieves the significant challenges that make managing their NDIS plans more complex. These challenges may stem from various factors, including disabilities, mental health conditions, behavioural concerns, or unstable living environments.


Let’s explore the types of participants who might need this advanced level of support and the assistance they may require.

1. Complex Disabilities

Participants with multiple or severe disabilities often require extensive coordination between various services and supports. This includes physical, intellectual, or sensory disabilities that may significantly impact daily living.


Examples of complex disabilities include:

  • Cerebral Palsy: A neurological disorder affecting movement, muscle tone, and posture. Participants may need therapy, assistive technology, and physical support.
  • Quadriplegia: Paralysis affecting all four limbs and the torso, requiring 24/7 care and tailored accommodations.
  • Autism Spectrum Disorder (ASD) with High Support Needs: Participants may need specialised behavioural therapy, sensory accommodations, and communication aids.


Support coordinators work to integrate health, therapy, and disability services to create a comprehensive support network.

2. Significant Mental Health Challenges

Participants living with mental health conditions often face unique challenges that require tailored and ongoing support. Here’s an overview of some common conditions:

Bipolar Disorder

A condition marked by extreme mood swings, including emotional highs (mania or hypomania) and lows (depression). Participants may need:

  • Medication management
  • Access to therapy and counselling
  • Support maintaining stability in daily routines

Schizophrenia

A serious mental illness affects how a person thinks, feels, and behaves. Symptoms may include:

  • Delusions
  • Hallucinations
  • Disorganised thinking
  • Specialist support coordinators coordinate psychiatric care, therapy, and community support.

Severe Depression or Anxiety

These conditions can impair daily functioning, relationships, and overall well-being. Participants may benefit from:

  • Access to professional counselling
  • Strategies for managing triggers
  • Building coping mechanisms for everyday life

Post-Traumatic Stress Disorder (PTSD)

A condition that develops after experiencing or witnessing a traumatic event. Participants often require:

  • Trauma-informed care
  • Therapeutic interventions
  • A supportive living environment

Specialist support coordinators are vital in managing these needs by connecting participants with mental health professionals, coordinating therapeutic supports, and creating stability.

3. Behavioral Challenges

Participants exhibiting behaviours of concern may struggle to navigate their environments safely or interact with others effectively. These behaviours can include aggression, self-injury, or property damage.

Causes of behavioural challenges may include:

  • Communication barriers
  • Sensory sensitivities
  • Underlying medical or mental health conditions

How Specialist Support Coordination Helps:

  • Developing individualised behavioural intervention plans in collaboration with therapists and carers
  • Providing training for support staff and family members to ensure consistency
  • Ensuring participants have access to appropriate therapies, such as Applied Behavior Analysis (ABA)

The goal is to create a safe, supportive environment that fosters positive behavioural changes and improves the quality of life.

4. Unstable or Risky Living Situations

Participants facing unstable or unsafe living conditions often require immediate and specialised assistance to achieve stability and security.



Examples include:

  • Homelessness or Unstable Housing: Participants may need help securing temporary accommodations, applying for Specialist Disability Accommodation (SDA), or transitioning to long-term housing.
  • Domestic Violence: Specialist support coordinators can connect participants with crisis support services, develop safety plans, and facilitate transitions to safe environments.
  • Justice Involvement: Participants on probation or parole may require advocacy, support navigating legal obligations, and reintegration into the community.


Specialist support coordinators act as a lifeline, ensuring these participants can access the resources and support they need to stabilise their lives.

5. Limited Informal Support Networks

A strong informal support network of family, friends, and community connections is crucial to a participant’s ability to manage their NDIS plan. For those without these networks, the role of a Specialist Support Coordinator becomes even more critical.


Challenges Faced by Participants Without Informal Support:

  • Difficulty making decisions about their care
  • Increased reliance on paid support
  • Risk of social isolation


Specialist support coordinators provide professional guidance, acting as advocates and facilitators to ensure participants have the support they need to navigate the NDIS system effectively.

How Hand in Hand Provides Specialist Support Coordination

At Hand in Hand, our team is experienced in addressing the most complex needs with care and expertise. We focus on:


Collaborative Care

Bringing together providers, therapists, and specialists to create consistent and effective support networks.


Tailored Planning

Developing individualised plans that address participants’ unique challenges and goals.


Crisis Management

Offering immediate support during crises stabilises participants’ environments and ensures their safety.

Is Level 3 Specialist Support Coordination Right for You?

If you or someone you care for faces complex challenges and needs more intensive support, Level 3 Specialist Support Coordination may be the right fit. Common indicators include:

  • Managing multiple or severe disabilities
  • Living with significant mental health challenges
  • Facing behavioural, housing, or safety concerns
  • Lacking informal support networks

At Hand in Hand, we’ve seen the transformative power of Level 3 Specialist Support Coordination in the lives of our participants. From helping individuals with complex disabilities achieve greater independence to supporting those with mental health challenges in their recovery journey, our experienced team is here to help you navigate the complexities of the NDIS, manage challenges, and ensure consistent, reliable support.


You can contact Hand in Hand to access
Level 3 Specialist Support Coordination in Melbourne and the surrounding areas. Our team will guide you through the process, which typically involves an assessment of your needs and the development of a support plan tailored to your unique circumstances.

A woman is sitting at a desk with a laptop and a notebook.

We hope this blog was useful.

Hand in Hand Support Coordination specialises in personalised NDIS Support Coordination for participants with complex mental health and physical disabilities across Melbourne and Victoria, focusing on Level 2 and 3 support to create tailored support that aligns with goals and budget.