What is Support Coordination and the Levels Explained

Support coordination is a vital capacity-building support within the NDIS framework, designed to help participants make the most of their plans. It enables individuals to understand their plans, connect with various supports, and build the confidence and skills needed to manage their supports effectively. Support coordination services are provided by support coordinators or specialist support coordinators, depending on the participant's specific needs.

Understanding the Levels of Support Coordination

The NDIS offers three levels of support coordination, each tailored to different needs and complexities:

Support Connection 

This entry-level support focuses on building your capacity to connect with informal, community, and funded supports. The goal is to empower you to navigate your plan effectively and pursue your goals by linking you with relevant services.

Support Coordination (Coordination of Supports) 

This intermediate level helps you develop the skills needed to understand and maximise your plan. A support coordinator will work closely with you to ensure a mix of supports is used to increase your capacity for independent living, strengthen relationships, manage service delivery, and engage in your community.

Specialist Support Coordination

This highest level of support is designed for participants with more complex needs. A specialist support coordinator provides additional assistance to manage challenges within your support environment and ensure consistent service delivery. They bring specialised expertise to address barriers and maintain stability in your support arrangements.

How Support Coordination is Included in an NDIS Plan

Funding for support coordination is determined based on what is considered ‘reasonable and necessary’ to help you achieve your goals. This funding is typically included in the Capacity Building budget, a fixed allocation that allows a support coordinator to assist you in using your plan effectively.

Your plan may specify the level of support coordination that is funded. If so, you must use the allocated level. However, if your plan does not specify a level, you can choose the level of support coordination that best fits your needs.

Using Support Coordination to Meet Your Goals

Support coordination can be tailored to focus on specific goals in your NDIS plan, such as finding suitable home and living supports. Choosing the right support coordinator who has the skills and experience relevant to your needs can greatly enhance your ability to achieve your aspirations. With the right guidance, you can navigate your NDIS plan confidently, ensuring that you make informed decisions and benefit from consistent, reliable support.

Support coordination is an essential service that bridges the gap between your NDIS plan and real-world outcomes. By understanding and utilising the appropriate level of support coordination, you can maximise your plan’s potential, develop your independence, and achieve a higher quality of life.

Ready to Make the Most of Your NDIS Plan?

At Hand in Hand Support Coordination, we provide expert support coordination at every level—Support Connection, Level 2 Coordination of Supports, and Specialist Level 3 Coordination. Contact us today for personalised, compassionate assistance that empowers you to achieve your goals and enhance your quality of life. Let’s take the next step together.